Store domain DNS configuration
Connect a root domain or subdomain without transferring management of the entire DNS zone to Shopently.
Before you start
Open the store on My stores, enter the domain without https:// or a path, then copy the exact values displayed by the Panel.
Do not remove MX, SPF, DKIM or DMARC records. Connecting the store domain does not change email settings.
The CNAME target is unique to the store, ends in shops.onshopently.com and must be copied from the Panel rather than typed manually.
Root domain
For a domain such as example.com, set an A record and the www alias. Copy the IPv4 address and unique CNAME target from the Panel.
| Name | Type | Value |
|---|---|---|
@ | A | IPv4 address shown in the Panel |
www | CNAME | unique target shown in the Panel |
Subdomain and its www address
For preview.example.com, set two CNAME records with the same value. Most DNS panels use preview and www.preview as their names.
| Name | Type | Value |
|---|---|---|
preview | CNAME | unique target shown in the Panel |
www.preview | CNAME | the same unique target |
Verify and enable
After saving the records, allow time for propagation and select Check and enable. Shopently will verify both addresses, prepare TLS and enable routing.
If verification fails, compare the name, type and value of every record. Do not add an A or AAAA record next to a CNAME.
Do not reuse a CNAME target generated for another store or domain.
IP address changes
Shopently updates CNAME targets automatically. When the public IP of a root domain changes, the Panel displays the new A record while the previous route remains available during the safe change.