Customer accounts

Purpose

Customers can create a verified account, sign in, review their own orders and submit returns or exchanges.

How it works

1. A customer verifies their email address before the account is created.
2. Signed-in customers can access only their own orders, carts and return requests.
3. A guest order can be claimed only after an additional ownership check.
4. Disabling an account revokes active sessions without changing historical order data.

Step-by-step configuration

1. Open Add-ons and select Customer accounts.
2. Enable account access and separately decide whether new registrations are allowed.
3. Configure required and optional registration checkboxes for every published language.
4. Review accounts and their history under Sales and Customers.

Required permissions

• View customer account settings
• Manage customer account settings
• View customers
• Edit customer details
• Enable and disable customer accounts
• View customer security data
• Manage customer privacy
• View login security

Important information

Access depends on enabled store features, the user role and permissions assigned in Team.