Sales and orders
Order statuses
Organize order fulfillment and customer communication with configurable statuses and email templates.
Purpose
Give each status a clear label color and automatically send the email template assigned to a status change.
How it works
- Choose a label color for every status in the dashboard and customer views.
- Assign an email template to a status.
- Send the assigned message automatically after a status change.
- Change status from either the order list or order details.
Step-by-step configuration
- Open Settings and go to Statuses.
- Configure label colors for individual statuses.
- Assign email templates to statuses that should notify customers.
- Enable the assignments that should run after a status change.
Required permissions
Important information
Access depends on enabled store features, the user role and permissions assigned in Team.