Returns and exchanges

Purpose

Configure submission deadlines, form fields and a return address while customers submit requests through the store.

How it works

1. Let customers complete a public return or exchange form.
2. Receive requests in the Returns and exchanges dashboard section.
3. Control deadlines, form fields and return-shipping details.

Step-by-step configuration

1. Open Settings and go to Returns.
2. Configure the submission deadline and form fields.
3. Enter the address for returned products.
4. Process requests under Sales and Returns and exchanges.

Required permissions

• View returns and exchanges
• Edit returns and exchanges
• Change return status

Important information

Access depends on enabled store features, the user role and permissions assigned in Team.